.:FREQUENTLY ASKED QUESTIONS:.

How do I order merchandise off the ApecDirect website?

- There are two different ways you can order from this website. You can either fill out a Request for Quote Form or you can print out an order form and Fax it to us at (909) 595-3958 (*For more detailed information, please check the "Order" section)

What is the purchase cost of each item?

- The purchase cost of each item(s) will be determined upon the Request for Quote Form or order form that you are required to fill out. Once submitted, we will contact you within 2 business days upon receiving your form and will give you the prices and total costs of all your requested products through your contact information (usually by phone or email).

What is the warranty on a purchased item?

- Please refer to our product and installation warranty document.

What is your return policy?

- There is a 15% re-stocking fee on all return products from customers. All units must be in original packaging, undamaged, with included materials for any credit return. All shipping charges for returned merchandise are the responsibility of the buyer.

How do I return/exchange a defective item?

- Customers can send defective items back by the courier of his/her choice. (We recommend UPS or Fedex)

What types of payment methods are accepted to purchase merchandise?

- Cashier's Check, Money Order, or by Major Credit Cards. We do not accept company or personal checks without opening a dealership account with us.

How are shipping costs calculated?

- After we have received your Request for Quote Form or order form , we will calculate the shipping cost based on the total weight of the products plus handling charges. We use UPS ground for all orders unless specified otherwise. (For more information, please refer to the "order" section)

What is the expected shipping period for purchased items?

- Depending on inventory, orders are shipped out within 3 business days after we have received your payment.